Shipping Policy
At YesBuy.ae, we strive to provide fast and reliable shipping services to all our customers. Here’s everything you need to know about our shipping process:
Processing Time
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- Orders are processed within 1–2 business days of receiving your order. Please note that orders placed during weekends or public holidays will be processed on the next available business day.
- You will receive a confirmation email with tracking information once your order has shipped.
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Shipping Time
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- Standard Shipping: Typically delivered within 3–5 business days depending on your location within the UAE.
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- Express Shipping: Delivered within 1–2 business days for faster delivery.
- Delivery times may vary based on the destination and other factors, such as weather or courier delays.
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Shipping Costs
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- Free Shipping
Shipping Partners
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- We work with reliable shipping companies such as [insert names, e.g., Aramex, DHL, etc.] to ensure your package reaches you safely and on time.
International Shipping
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- Currently, we only offer shipping within the UAE. For international orders, please contact us directly at [sathish.g@yesbuy.ae or +971 50 925 0243].
Return Policy
We want you to be completely satisfied with your purchase from YesBuy.ae. If you are not happy with your product, we offer a 7-day return policy under the following conditions:
Eligibility for Returns
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- The item must be unused, in the original condition, and in its original packaging.
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- Proof of purchase is required (invoice, order confirmation, or receipt).
- Non-returnable items include [Coffee Powders – Once Opened It can’t be returned.]
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Return Process
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- To initiate a return, please contact us at [sathish.g@yesbuy.ae] with your order number and the reason for the return.
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- Once your return request is approved, we will provide you with return instructions and a return shipping label (if applicable).
- You will be responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product)
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Return Timeframe
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- Returns must be initiated within 7 days from the date of delivery.
- Refunds will be processed once the returned item has been received and inspected. This process typically takes 10-13 business days.
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Refund Policy
At YesBuy.ae, we aim to make the refund process as easy as possible. Here’s how we handle refunds:
Refund Eligibility
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- Refunds are issued only for items that are returned within 7 days of receipt, as per our Return Policy.
- Items must be in original condition (unused, unwashed, and in the original packaging)
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Refund Process
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- Once your return is received and inspected, we will notify you via email about the status of your refund.
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- Approved refunds will be processed back to your original payment method.
- Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
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Partial Refunds
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- In certain cases (e.g., opened packaging, used items), we may issue a partial refund.
- Any shipping fees are non-refundable.
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Damaged or Defective Items
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- If you receive a damaged or defective item, please contact us immediately at [sathish.g@yesbuy.ae]. We will arrange for a return and issue a full refund or replacement.
Contact Us
If you have any questions about our shipping, return, or refund policies, please don’t hesitate to contact our customer service team at:
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- Email: [sathish.g@yesbuy.ae]
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- Phone: [+971 50 925 0243]
- Business Hours: [8AM to 8PM (2PM to 5PM(Break)) and Sundays Closed]
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We are here to help you!